Free standard domestic shipping for orders over $40
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    Delivery

     DELIVERY

    Once your order is confirmed, it will be at your front door in 2-5 business days for you to use and enjoy! During holiday season it may take longer so make sure you order to reduce any delays.

    Pomade goods is an Australian owned store, and we ship everywhere in Australia.

    No we don’t, our standard shipping usually takes 2-5 business days.

    No, at the moment we only ship within Australia.

    Once your order is made and it leaves our warehouse, we are unable to change your address your order is sent to. We encourage all our customers to keep their Pomade Goods accounts updated, especially their email addresses and postal address.

    Currently we offer free shipping for orders over $40, any order below that is only an extra $5.

    Order Information

    ORDER INFORMATION 

    Our Pomades Good warehouse team, processes orders very quickly to meet our customer’s expectations to deliver our products as quick as possible. If you need to change or cancel your order, make sure to email our sales team as soon as possible.

    E: sales@pomadegoods.com

    If you have received an incorrect or faulty product, please contact our customer service team with your order number and the details of what went wrong. Please make sure you send a picture of the item you received. We will resolve the issue for you as quickly as possible and reply as soon as possible with instructions

    E: sales@pomadegoods.com

    If you have received an incorrect or faulty product, please contact our customer service team with your order number and the details of what went wrong. Please make sure you send a picture of the item you received. We will resolve the issue for you as quickly as possible and reply asa soon as possible with instructions

    E: sales@pomadegoods.com

    Of course! Our site is built upon the secure Shopify platform that offers best-in-class security that is regularly updated to counter any new online threats. We do not store any credit card details on our site, so your information is always secure.

    Payments

    PAYMENT

    We accept Visa, MasterCard, American Express debit and credit cards. We also accept PayPal!

    If your card is authorised, payment will immediately be taken from your account and you will receive an order confirmation email. If your card is not authorised, payment will not be taken.

    Apart from the shipping costs of $5 when purchases are under $40, we will not be charging any extra fees.

    Only when your card is authorised, payment will be immediately taken from your account. Immediately after payment has processed you’ll receive an order confirmation email. If your card is not authorised, payment will not be taken.

    In most cases you won't be charged any extra fees, because we support multiple currencies on checkout you shouldn't inccur any extra fees from your bank

    Of course! Our site is built upon the secure Shopify platform that offers best-in-class security that is regularly updated to counter any new online threats. We do not store any credit card details on our site, so your information is always secure.


    Lavendersun Order Information

     RETURNS & REFUNDS 

    Unopened Products

    Changed your mind? No problem! We will happily accept returns of UNUSED and UNOPENED products. Please note that we do not refund the original postage fees with the return. To return a product, please contact our customer service team with your order number and the item's details.

    Damaged or Faulty Products

    We take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for the item to be returned back to us and a replacement to be sent out to you. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).

    For change of mind on UNUSED and UNOPENED products, you may return the product up until 2 weeks from the order date. Please note that the unwanted item/s must be returned back to us in their original condition.

    1. Contact our customer service team and let us know that you would like to arrange a product return. We'll advise the best address for you to send the item back to.

    2. Pack and seal the item/s in their original shipping package and post them back to us.

    3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 7 days from the date we receive the returned goods for the refund to be processed.